*Typically, customers pay 25% of the amount recovered, although this may be subject to your individual circumstances and the actual amount could be more or less than this. Termination fees may apply in the event that you terminate the agreement with your solicitor, other than during the cancellation period. Please discuss this directly with your solicitor.
You can pursue the claim yourself without using a CMC and without cost. You will first need to complain directly to the financial institution, and if this is unsuccessful, you can complain through the FOS (Financial Ombudsman). Certain claims may fall under the scope of FSCS, which you can access directly.
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk
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